FCTE · Legal & licensing
Privacy Notice
How contact and quote information is used in the current marketplace flow.
Version 1.0 · 6 September 2026
1.
Information you choose to provide
Contact and quote forms ask for your name, work email, organization, city or region, intended use and message. Do not include payment credentials, confidential datasets or sensitive personal information. The synthetic resident records shown in the marketplace are separate from the real contact details you enter.
2.
What the current forms do
The current forms prepare an email draft, copied text or a local download. They do not send your message to Fidelra until you choose to send it through your email service. The site does not record an acknowledgment on a server. Your email provider and any destination service handle the information you send according to their own arrangements.
3.
Browser storage and external services
Package selections are stored in your browser so the cart can persist between pages. You can clear the cart from the cart panel or clear site storage in browser settings. External links, email applications and any separately enabled embedded services may use their own processing and storage. A deployed web host may also process technical request logs; its operational settings must be reviewed for that deployment.
4.
When Fidelra receives an inquiry
Information received by email is used to respond, prepare and manage the requested commercial relationship, support the relevant service and meet applicable legal obligations. Access should be limited to people and service providers who need it for those purposes. Contact details are not permission for unrelated marketing. The responsible contracting entity and any additional processing or international-transfer terms must be identified before an order requiring them is accepted.
5.
Retention and your requests
Inquiry and order information should be retained only as needed for those purposes and applicable recordkeeping duties. Contact fidelra.africa@fidelra.ai to ask about access, correction, deletion, objections or applicable privacy rights. Requests are assessed under the law that applies to the relevant processing. Identification may be requested where needed to protect your information.